e88e Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how e88e ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal data when you access or use the e88e website at e88e.bio, including all services, games, betting markets, and account features available through the platform. We respect your right to privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account or using the e88e platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please stop using the platform immediately and contact us to request account closure.

How We Use Your Personal Data

e88e processes your personal data only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we use your data include:

• To create and manage your e88e account, including identity verification and KYC compliance.
• To process deposits and withdrawals through your registered bKash, Nagad, Rocket, or Upay mobile banking account.
• To provide access to all games, betting markets, and promotional offers available on the platform.
• To detect, prevent, and investigate fraudulent activity, money laundering, account abuse, and other prohibited conduct.
• To comply with responsible gaming obligations, including monitoring for patterns that may indicate problem gambling and applying account-level controls where necessary.
• To send you service-related communications, account notifications, and — where you have consented — promotional messages about bonuses and platform updates.

We will not use your data for automated decision-making that produces legal or similarly significant effects on you without first providing an explanation and giving you an opportunity to contest the decision.

Legal Basis for Processing

e88e processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity — processing required to provide the services you have requested when opening an account, placing bets, or making transactions.
• Legitimate interests — processing necessary to protect the integrity of the platform, prevent fraud, and ensure safe and fair gaming for all users.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering obligations and age verification requirements.
• Consent — where you have given specific, informed consent to processing, such as opting in to receive promotional communications. You may withdraw this consent at any time by contacting [email protected].

Sharing Your Personal Data

e88e does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data in limited circumstances as described below.

Service Providers

We share data with third-party service providers who assist us in operating the platform, including game content providers (such as Evolution Gaming, Pragmatic Play, Ezugi, and Spribe), payment processing intermediaries, fraud detection services, and KYC verification partners. These providers are contractually obligated to process your data only as instructed by e88e and to maintain appropriate security standards.

Legal and Regulatory Disclosures

e88e may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or in connection with a lawful investigation. We will inform you of any such disclosure to the extent permitted by law.

Payment Data and Mobile Banking

All deposits and withdrawals on e88e are processed through Bangladeshi mobile banking services — bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we collect the mobile banking number used, the transaction reference number, the amount, and the timestamp. This information is required to verify and reconcile your transaction and to process any withdrawal back to your registered mobile banking account.

e88e does not store full mobile banking PINs or passwords. Payment authentication is performed entirely within the respective mobile banking application and its own security infrastructure. e88e receives only a confirmation of successful transfer and the associated transaction reference, not your banking credentials.

Cookies and Tracking Technologies

e88e uses cookies and similar tracking technologies to improve the functionality of the platform, maintain your session state, and analyse aggregated usage patterns. The types of cookies we use include:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and remembering your language preference.
• Analytics cookies — used to understand how players use the platform in aggregate, helping us improve performance and identify technical issues.
• Preference cookies — used to remember your settings and personalise your experience on subsequent visits, such as game category preferences.

You can manage or delete cookies through your mobile browser settings. Note that disabling essential cookies may affect the functionality of the e88e platform, including your ability to remain logged in during a session.

Data Retention

e88e retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically, financial transaction records and KYC documentation are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later, in order to satisfy applicable anti-money laundering and record-keeping obligations.

Once the applicable retention period has expired and there is no other legitimate reason to continue holding your data, e88e will securely delete or anonymise your personal information. You may request early deletion of your data by contacting us, subject to any overriding legal obligations that require us to retain certain records.

Data Security

e88e implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that limit internal data access to authorised personnel only, regular security assessments of platform infrastructure, and secure storage of KYC documents with restricted access.

While e88e takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, e88e will notify affected users promptly and take all appropriate remedial steps. If you suspect that your account has been compromised, please contact [email protected] immediately.

Protection of Minors

The e88e platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds where possible.

Changes to This Privacy Policy

e88e reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will post the revised Policy on the platform with an updated "Last Updated" date. Where the changes are significant, we may also notify you by email or through an in-platform notification. Your continued use of the e88e platform after any revised Policy has been posted constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically so that you remain informed about how we are protecting your information. If you have any concerns about a change to this Policy, please contact us before continuing to use the platform.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e88e handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.