Responsible Gaming at e88e
We believe gambling should be fun, affordable, and in control. Our tools and guidance are here to keep your experience positive — always.
Our Commitment to Responsible Gaming
e88e is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We understand that for the vast majority of our users, gambling is a form of entertainment — a way to add excitement to cricket matches, explore live casino games, or try their luck on slots. We want to keep it that way.
However, we also recognise that gambling can become a problem for some individuals. Problem gambling can affect a person's finances, relationships, mental health, and overall wellbeing. That is why e88e has put in place a comprehensive suite of responsible gaming tools and policies — so that every player has the means to stay in control of their gaming activity at all times.
e88e uses SSL encryption and secure account controls to protect your data and your gaming activity. All responsible gaming requests are handled confidentially and actioned promptly by our support team.
Strictly 21 and Above
e88e is an adults-only platform. You must be 21 years of age or older to register an account, make deposits, or participate in any betting or gaming activity on e88e. We conduct age verification checks as part of our KYC process, and any account found to belong to a person under the age of 21 will be immediately suspended, all funds returned, and the account permanently closed. If you are a parent or guardian and suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Responsible Gaming Tools
e88e provides the following tools to help you manage your gambling activity. To activate any of these features, contact our support team at [email protected] with your account details and your chosen limit or restriction type.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your account
Session Time Limits
Limit how long you can play in a single session before being prompted to take a break
Self-Exclusion
Temporarily or permanently exclude yourself from all e88e products for a set period of your choosing
Spend Tracker
Review your full betting and deposit history at any time through your account dashboard
Time-Out
Take a short break from gambling for 24 hours, 7 days, or 30 days without permanently closing your account
Reality Check
Receive a notification after a set period of play reminding you how long you have been playing and how much you have spent
All responsible gaming tool requests are processed by our support team within 24 hours. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period before they come into force. Contact us at [email protected] to activate any tool.
Understanding Deposit Limits
Deposit limits are one of the most effective tools for keeping your gambling activity within a budget you can comfortably afford. When you set a deposit limit on your e88e account, you are placing a hard cap on the total amount that can be transferred to your account via bKash, Nagad, Rocket, or Upay within a defined time window. Once that limit is reached, no further deposits will be accepted until the period resets.
- Daily deposit limit — restricts the total amount you can deposit within any 24-hour period (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit — restricts the total amount deposited across any rolling 7-day window.
- Monthly deposit limit — the broadest limit option, capping total deposits within a calendar month.
- Multiple simultaneous limits — you may set more than one limit type at the same time (e.g. a daily and a monthly limit) for extra protection.
To set or adjust a deposit limit, contact [email protected] from your registered email address. Decreasing a limit takes effect immediately; increasing a limit requires a mandatory 7-day waiting period to give you time to reconsider, in line with responsible gaming best practices.
Recognising the Warning Signs
Gambling problems can develop gradually. Being able to identify the early warning signs — in yourself or in someone you care about — is the first step to getting help.
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1
Spending More Than Planned
Regularly depositing more than you originally intended, or chasing losses with bigger bets to try to recover money.
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2
Neglecting Responsibilities
Missing work, studies, family commitments, or social obligations because of time spent gambling.
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3
Gambling to Escape Problems
Using gambling as a way to avoid dealing with stress, anxiety, depression, or other personal difficulties.
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4
Borrowing Money to Gamble
Taking loans, borrowing from friends or family, or using money allocated for essential expenses like rent, food, or bills to fund gambling.
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5
Lying About Gambling
Hiding the extent of gambling activity from family, friends, or colleagues, or feeling shame or guilt about gambling habits.
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6
Unable to Stop
Feeling restless or irritable when trying to cut down or stop gambling, or making repeated unsuccessful attempts to control gambling behaviour.
If you recognise any of these signs in yourself, please do not wait — contact our support team immediately at [email protected] to activate self-exclusion, set deposit limits, or simply talk to someone. You are not alone, and help is available.
Self-Exclusion at e88e
Self-exclusion is a voluntary process by which you ask e88e to restrict your access to the platform for a defined period of time. It is one of the most effective tools available for players who feel their gambling is becoming — or has become — a problem. At e88e, we take self-exclusion requests extremely seriously and process them as a priority.
When you self-exclude from e88e, the following actions will be taken on your account:
- Your account will be suspended for the duration of the exclusion period — you will not be able to log in, deposit, bet, or access any game on the platform.
- Any promotional communications or bonus offers associated with your account will be paused for the duration of the exclusion.
- Any withdrawable balance remaining in your account at the time of self-exclusion will be returned to your registered mobile banking account upon request.
Self-exclusion periods available: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your registered account details. Your request will be actioned within 24 hours.
Time-Out: Taking a Short Break
If you need a short break from gambling but do not want to permanently close your account, the time-out feature allows you to pause your account for a fixed period. Unlike full self-exclusion, a time-out is designed for players who want to step back temporarily — perhaps during a stressful period, after a losing streak, or simply to re-evaluate their playing habits.
Time-out options at e88e are: 24 hours, 7 days, or 30 days. During a time-out, your account is suspended in the same way as a self-exclusion — no deposits, no bets, no game access. Once the time-out period expires, your account is automatically reinstated unless you request an extension. To activate a time-out, contact [email protected] at any time.
Protecting Minors
e88e operates a strict 21+ policy and we take our responsibility to prevent underage gambling extremely seriously. All new accounts are subject to age verification as part of the KYC process. Accounts where age cannot be verified to our satisfaction will be suspended until appropriate documentation is provided.
We also encourage parents and guardians who share devices with children to take additional precautions. We recommend using device-level parental controls and keeping your e88e account credentials private and inaccessible to minors. Never share your login details — username, password, or mobile banking PINs — with any other person, including family members.
If you suspect that someone under 21 has accessed or registered an e88e account, contact us immediately at [email protected]. We will investigate and take action within 24 hours. Any account confirmed to belong to a person under 21 will be closed immediately, and all deposited funds returned.
Tips for Safe and Enjoyable Play
Most e88e players enjoy their experience responsibly. The following practical tips will help you keep gambling a positive activity in your life:
- Set a budget before you start playing and stick to it — only gamble with money you can afford to lose.
- Never chase losses — if you've had a losing session, close the app and return another day with a fresh mindset.
- Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
- Take regular breaks — set a timer on your phone so you do not lose track of time while playing.
- Keep gambling separate from alcohol or other substances that may impair your judgement and decision-making.
- Balance gambling with other hobbies and social activities — a well-rounded lifestyle is the best protection against problem gambling.
Get Help — You Are Not Alone
If you feel that gambling is negatively affecting your life, your finances, or your relationships — or if someone close to you is concerned about your gambling — please reach out. Our support team is available to help you activate any responsible gaming tool, discuss your options, or simply listen.
Contact our responsible gaming support team by email — we respond to all messages within 24 hours (Bangladesh Standard Time, UTC+6):
[email protected]Remember: asking for help is a sign of strength. Whether you want to set a limit, take a break, or talk through what you are experiencing, e88e's support team is here for you. There is no judgement — only support.
Explore e88e Responsibly
Gambling is most enjoyable when it stays in its place. Set your limits, play within your means, and explore everything e88e has to offer — safely.